FAQs
Can't find an answer? Call us at (929) 515-5453 or email bookings@refreshthespace.com
General
How do Refresh the Space Cleaners work?
We are a modern cleaning company that sweats the details of cleaning. Over 80% of our customers are long-term recurring customers, so we want make sure you receive consistent high-quality cleaning services. We treat your home and/or workspace like our own and ensure that your home is left refreshingly clean. Our cleaners are background-checked and professionally trained. Leave the cleaning to us so you can relax.
Do you need to be present when we are performing work on-site?
As long as we can obtain access, your home and office will remain safe with us. Of course, as a homeowner or office manager, you have the option to be on premise during cleanings.
Residential Cleaning
Do I need to provide cleaning supplies?
We provide the cleaning supplies. From vacuums to swiffer mops, you can leave that all to us. However, if you want us to use a specific cleaning solution, feel free to leave it out for our cleaners to use.
Can I give specific instructions to the cleaners and ask for special requests?
Our cleaners clean according to specific training checklists. If you have any special requests, feel free to pass them along before your cleaning and we will note them on their list.
Commercial Cleaning
Do you clean during or after business hours?
We are incredibly flexible. We can clean during, before, or after regular business hours. We are open 24 hours a day!
Is there managerial oversight?
A manager will always be available over the phone. Our cleaners are professionally trained to handle any situation.
How do I get an office cleaning quote?
You can schedule an in-person walkthrough that we guarantee to complete within 48 hours. We then quickly follow up with an accurate proposal.
Billing & Cancellation
How do I pay for your services?
You'll be able to pay by credit card, ACH, wire transfer or checks.
When does my card get charged?
You will be charged after the cleaning. An invoice will be sent to you and you will be responsible to pay the invoice.
What is your Cancellation policy?
Once a cleaning is confirmed, you have up to 72 hours to cancel the cleaning.
For recurring services, if you are satisfied with your first month of cleaning, we then contract our services with a 30 day cancellation policy.
Do I leave a tip?
Tips are not required but are greatly appreciated.